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Workshop Supervisor

Job Title: Workshop Supervisor
Contract Type: Full Time
Location: Khartoum
Industry:
Salary: Negotiable
Reference: WORKSHOP
Contact Name: Reynol Sayana
Contact Email: reynol@vanvlietxl.com
Job Published: May 21, 2017 14:49

Job Description

Overview:

 

Reporting to

  • Service Manager 

 

Responsibilities:

  • Organizes the daily activities in the workshop.
  • Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations.
  • Ensure supplies are ordered for each job. Ensure correct job numbers are used and that time records are correct.
  • Regularly report progress on each job and quickly communicate delays or concerns with the service manager. Report on manpower overruns or shortfalls.
  • Ensure adequate maintenance of tools, equipment and other materials in the service area.
  • Investigate customer complaints and concerns arising from products and services and suggest appropriate solutions. Discuss with team to identify appropriate course of action.
  • Promote a health and safety culture within the workshop.
  • Review customers service orders and inspect the quality of a technician repairs before the release of vehicles.
  • Review work orders to ensure that all actions have been documented according to service workshop policies and procedures.
  • Receive and review feedback from customers and follow up to ensure customer satisfaction.
  • Keep logs on work and issues
  • Explain to clients their automotive problems and the repairs done on their vehicles
  • Additional responsibilities as needed

 

Knowledge/Skills/Experience:

  • Diploma or equivalent in mechanical / automotive or related field.
  • 5 years’ experience managing an automotive truck workshop, particularly attached to a dealership
  • Extensive knowledge of mechanical issues, warranties, service and general repairs
  • Strong analytical, communication and inter-personal skills with administrative competence vital for this role.
  • Computer literate with a solid understanding of Microsoft applications
  • Ability to advise customers on the required jobs in a timely, professional manner
  • Must be well-organized and systematic in approaching his job
  • Fluent in writing and spoken English. Arabic speaking is a plus but not required.
  • Not more than 45 years of age

 

 Attributes

  • Passion
  • Commands Respect
  • Integrity
  • Discipline
  • Professionalism
  • Good organizational skills
  • Dedication
  • Problem Solver
  • Team Player

 

Start date

  • ASAP