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Workshop Controller

Job Title: Workshop Controller
Contract Type: Full Time
Location: Bahrain
Industry:
Salary: Competitive
Reference: A011
Contact Name: Burhan Aftab
Contact Email: burhan.aftab@behbehani.com.bh
Job Published: November 23, 2017 09:39

Job Description

PURPOSE & SCOPE:

Ensure the correct application of the Manufacturer quality standards and procedure to achieve the highest level of customer satisfaction at all times. 

 

FUNCTIONS & RESPONSIBILITIES:
  • Quality Controller should have the drive to implement quality requirements to meet automotive repair quality.
  • To distribute work according to technician availability or skill level and assign the job in the incadea clock system.
  • Control work flow in the workshop and reporting to service adviser of delays/completion/extra work required. As per AUDI service core process.
  • When required assist technicians with trouble shooting.
  • When required road test vehicle with customers to assess customer complaint.
  • He should work closely with the quality systems to assure maximum quality standards.
  • Use of professional concepts and company objectives to resolve service quality issues in creative and most effective ways.
  • He will be responsible to test verify the quality of repairs carried out on every vehicle before the delivery.
  • Any defect found while testing should be mentioned in the quality control check sheet and copy of the report given to the Service Manager.
  • Assist and advise service personal in developing plans for maximum quality achievements.
  • He should be able to in-depth evaluation of variable factors and advise in selecting methods and techniques for obtaining best repair results.
  • Liaises with Service Adviser to inform customers of any delay.
  • Updates vehicle status when completed to enable customer contact.
  • Liaising with parts regarding availability of required parts and maintaining the delay report log.
  • To ensure perfect quality of work through the use of suitable workshop facilities, testing devices and methods.
  • To be responsible for cleanliness in the workshop area.
  • To check proper handling and storage of waste products and materials in accordance with waste-disposal regulations.
  • To monitor adherence to environmental protection and waste-disposal regulations.
  • To monitor and organise order and cleanliness in the Service department.
  • To ensure compliance with regulations governing safety at work and accident prevention.
  • Any other assignment or task given by the manager should be followed.