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Warranty Administrator

Job Title: Warranty Administrator
Contract Type: Full Time
Location: Kuwait
Industry:
Salary: Competitive
Contact Name: Nael Homsi
Contact Email: nael@faa.com.kw
Job Published: August 03, 2017 14:50

Job Description

Responsibilities, Major Tasks and Authorities:

  • Ensure all administrative functions within the warranty department are carried out in accordance with company policy.
  • Review warranty reporting systems with the line manager to identify improvements where possible.
  • Administer warranty policy in the best interests of the Audi Centre, manufacturer and customer.
  • To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.
  • Ensure that all frontline staff complete records correctly when warranty is diagnosed on a vehicle.
  • Maintain relationships with other staff members, specialist repairers and manufacturers representatives.
  • Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure.
  • Maintain knowledge on all warranty procedures and documentation.
  • Support other staff members on all warranty related matters.

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