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Service Manager - Commercial Vehicles

Job Title: Service Manager - Commercial Vehicles
Contract Type: Full Time
Location: GCC
Industry:
Salary: Competitive
Reference: 18/07/12895
Contact Name: Kai Ogonor
Contact Email: kai.ogonor@aspiriti.com
Job Published: July 22, 2018 11:36

Job Description

Our client, recognized as a general distributor of a well-known brand worldwide is looking for an experienced and qualified Service Manager to join their company. You will be in charge for managing and delivering a high level of customer satisfaction and high yields for the department, as well as planning, controlling and monitoring processes and customer services area.

 

Responsibilities

  • Ensure workshop procedures & systems are known to all staff and strictly followed during repairs on vehicle as well as maintenance documentation.
  • Ensure customer focus oriented culture among the team and maintain good relationships with customers.
  • Ensure workshop facility, equipment & tools are adequately maintained and available in ready to use condition.
  • Manage and complete the jobs within the time period.
  • Facilitate the training and development of team members in the department, by providing feedback and coaching to support improvements in their job performance.
  • Review customers service orders and inspect the quality of repairs before the release of vehicles.
  • Coordinate with sales department and arrange for delivery of new vehicles to customers within agreed time.
  • Provide technical advice to team members, analyze and interpret data.
  • Ensure the workshop observes all warranty process conditions

 

Qualifications

  • Bachelor's degree holder
  • 3+ years of experience in a managerial or supervisory position of the same industry.
  • Able to drive and grow revenues with both existing customers and new opportunities.
  • Our back of house operation is stronger and really just needs “maintaining” – key is to fill up the workshop
  • Excellent communication skills
  • Strong organizer, team builder and manager.