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Service Manager - Commercial Vehicles

Posted 23 days ago by Aspiriti Automotive
Location GCC
Job Type Full Time
Salary Competitive
Sector Commercial Vehicles, Dealerships, Service
Gender Any
Nationality Any
Posted 23 days ago

Our client, recognized as a general distributor of a well-known brand worldwide is looking for an experienced and qualified Service Manager to join their company. You will be in charge for managing and delivering a high level of customer satisfaction and high yields for the department, as well as planning, controlling and monitoring processes and customer services area.

 

Responsibilities

  • Ensure workshop procedures & systems are known to all staff and strictly followed during repairs on vehicle as well as maintenance documentation.
  • Ensure customer focus oriented culture among the team and maintain good relationships with customers.
  • Ensure workshop facility, equipment & tools are adequately maintained and available in ready to use condition.
  • Manage and complete the jobs within the time period.
  • Facilitate the training and development of team members in the department, by providing feedback and coaching to support improvements in their job performance.
  • Review customers service orders and inspect the quality of repairs before the release of vehicles.
  • Coordinate with sales department and arrange for delivery of new vehicles to customers within agreed time.
  • Provide technical advice to team members, analyze and interpret data.
  • Ensure the workshop observes all warranty process conditions

 

Qualifications

  • Bachelor's degree holder
  • 3+ years of experience in a managerial or supervisory position of the same industry.
  • Able to drive and grow revenues with both existing customers and new opportunities.
  • Our back of house operation is stronger and really just needs “maintaining” – key is to fill up the workshop
  • Excellent communication skills
  • Strong organizer, team builder and manager.
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Aspiriti Automotive
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http://www.aspiriti.com

ASPIRITI AUTOMOTIVE are the Middle East's longest and most established automotive recruitment specialists. As a major player in the market since 2002, Aspiriti's name is synonomous with top industr...

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