Service Manager

Job Title: Service Manager
Contract Type: Full Time
Location: United Arab Emirates
Salary: Competitive
Contact Name: Zakir Ullah Khan
Contact Email:
Job Published: July 25, 2017 06:00

Job Description


Job Title: Service Manager

Reports to: Service Operations Manager

Direct Reports: Varies by branch size

Department: Service Department

Location: Across UAE



To monitor and achieve budgeted sales, gross margin & net profit for the location by implementing standard operating procedures & effective usage of human & other resources. To ensure customer satisfaction targets are achieved by implementing best business practices. To implement & follow dealer standards



Direct Reports: Service Supervisor, Service Advisor, CSO, Service Coordinator   and Driver

Total Reports: Varies by branch size

Financial Dimensions: Annual Branch Budget



Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance  indicators. NB-Focus on outcomes not tasks


  • To maximize the revenue potential from Service operations to meet the Net Sales, Gross margin & Net Profit objectives.
  • Sales, Gross margin & net operations budgets
  • To implement   the Dealer standards on systems and processes for achieving compliance and adopting best business practice.
  • To plan and deliver optimal utilization   of the manpower Resources to meet or exceed Service performance KPI benchmarks on productivity, efficiency, turnaround   time, revenue per order through process and people development
  • Critically review and improve Service performance KPI through weekly & Monthly Reports and initiate Improvement   plan where necessary.
  • Responsible for ensuring  service processes are efficient and customer complaints are managed by Promoting standard sales procedures to the sales team members
  • Plays a crucial role in identifying   new business opportunities    within   the region to ensure that budgeted service revenue targets are achieved every month.
  • Lead   and   develop   a strong   performing    team capable of achieving changing customer expectation levels by achieving targeted NPS scores
  • Demonstrates    people   skills and knowledge of products which play decisive role  in crucial and critical customer handling in cases where his involvement      becomes imperative.
  • Maintenance and upkeep of the workshop equipment’s to maximize utilization and minimize downtime. Initiate procurement of additional equipment’s inline with business growth



Minimum   Qualifications   and Knowledge:
  • Diploma or Bachelor of Automobile   /Mechanical   Engineering.
  • Minimum Experience: 5 to 8 Years overall experience with automobile dealership - Out of which a minimum 3 years in Service Dept. at managerial role.


Job-Specific Skills:
  • Automotive dealer / distributor business processes/ working knowledge of MS office/ ERP skills/ KPI driven customer focused operation/ leadership


Behavioural Competencies:
  • People oriented/ strategic and analytical/ honest and responsible/ cultural sensitive and sound work ethics.