Service Manager

Posted 12 months ago by Bright Spark Auto Repairing L.L.C.
Location United Arab Emirates
Job Type Full Time
Salary Competitive
Sector Sales, Service
Gender Male
Nationality Any
Posted 12 months ago


Job Title: Service Manager

Reports to: Service Operations Manager

Direct Reports: Varies by branch size

Department: Service Department

Location: Across UAE



To monitor and achieve budgeted sales, gross margin & net profit for the location by implementing standard operating procedures & effective usage of human & other resources. To ensure customer satisfaction targets are achieved by implementing best business practices. To implement & follow dealer standards



Direct Reports: Service Supervisor, Service Advisor, CSO, Service Coordinator   and Driver

Total Reports: Varies by branch size

Financial Dimensions: Annual Branch Budget



Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance  indicators. NB-Focus on outcomes not tasks


  • To maximize the revenue potential from Service operations to meet the Net Sales, Gross margin & Net Profit objectives.
  • Sales, Gross margin & net operations budgets
  • To implement   the Dealer standards on systems and processes for achieving compliance and adopting best business practice.
  • To plan and deliver optimal utilization   of the manpower Resources to meet or exceed Service performance KPI benchmarks on productivity, efficiency, turnaround   time, revenue per order through process and people development
  • Critically review and improve Service performance KPI through weekly & Monthly Reports and initiate Improvement   plan where necessary.
  • Responsible for ensuring  service processes are efficient and customer complaints are managed by Promoting standard sales procedures to the sales team members
  • Plays a crucial role in identifying   new business opportunities    within   the region to ensure that budgeted service revenue targets are achieved every month.
  • Lead   and   develop   a strong   performing    team capable of achieving changing customer expectation levels by achieving targeted NPS scores
  • Demonstrates    people   skills and knowledge of products which play decisive role  in crucial and critical customer handling in cases where his involvement      becomes imperative.
  • Maintenance and upkeep of the workshop equipment’s to maximize utilization and minimize downtime. Initiate procurement of additional equipment’s inline with business growth



Minimum   Qualifications   and Knowledge:
  • Diploma or Bachelor of Automobile   /Mechanical   Engineering.
  • Minimum Experience: 5 to 8 Years overall experience with automobile dealership - Out of which a minimum 3 years in Service Dept. at managerial role.


Job-Specific Skills:
  • Automotive dealer / distributor business processes/ working knowledge of MS office/ ERP skills/ KPI driven customer focused operation/ leadership


Behavioural Competencies:
  • People oriented/ strategic and analytical/ honest and responsible/ cultural sensitive and sound work ethics.
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Bright Spark Auto Repairing L.L.C.

Bright Spark Auto Repairing (BS) is a limited liability company owned by Mohamad Hareb Al Otaiba (MHAO) Group and has been servicing automotive needs since 1993 with a vision to be the most outstan...

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Sector Specialisms: Bodyshop and Repairs, Service, Technicians, Tyres & Batteries
Office Location: Dubai, United Arab Emirates
Phone Number: +971 4338 6638