Service Manager

Job Title: Service Manager
Contract Type: Full Time
Location: GCC
Salary: Competitive
Reference: 17/05/12388
Contact Name: Aspiriti Automotive
Contact Email:
Job Published: June 21, 2017 11:46

Job Description

An established family group are seeking an experienced Service Manager to handle workshop activities for fleet and grow retail operations. You will be responsible for monitoring     and achieving    budgeted    sales, gross margin   & net   profit    for   the   location    by implementing    standard operating   procedures   & effective   usage of human & other resources.



  • To implement   the Dealer standards on systems and processes for achieving compliance and adopting best business practice.
  • Responsible   for   ensuring    service   processes   are efficient   and customer complaints   are managed by promoting   standard   sales procedures   to the sales team members.
  • To plan and deliver optimal  utilisation   of the  manpower    
  • Plays a crucial role in identifying   new business opportunities    within   the region to ensure that budgeted service revenue targets are achieved every month.
  • Lead   and   develop   a strong   performing    team capable of achieving changing customer expectation levels by achieving targeted NPS scores
  • Demonstrates    people   skills and knowledge    of products   which   play decisive   role in crucial and   critical    customer    handling    in   cases where    his   involvement      becomes imperative.
  • Maintenance    and upkeep   of the  workshop    equipment’s    to  maximise   utilisation    and minimise downtime.    
  • Initiate    procurement     of   additional     equipment’s     in   line   with business.


To considered for this role:

  • Diploma or Bachelor of Automobile   /Mechanical   Engineering.
  • Minimum   Experience 5 to 8 Years overall experience with automobile   dealership -  Out of which  a minimum  3 years   in  Service Dept. at managerial role.
  • Working knowledge of MS office
  • ERP skills/ KPI driven customer focused operation
  • Leadership
  • People Oriented
  • Strategic and analytical
  • Cultural sensitive