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Service Manager

Posted about 1 month ago by Aspiriti Automotive
Location Asia
Job Type
Salary Competitive
Sector Dealerships, Sales, Service
Gender Any
Nationality Any
Posted about 1 month ago

One of the leading automotive distributors in Southeast Asia is looking for a hands on and experienced service professional to join their company. You will be supervising automotive personnel and technicians to ensure their services meet the standards of quality set by a company in order to achieve customer satisfaction.

 

Responsibilities

  • Oversees the service department by managing a team of technicians
  • Ensure proper communication flow within the department, to maximize efficiency and high service levels.
  • Meet the revenue and profit targets by generating revenue and build a loyal clientele
  • Manage the operations of the department to provide satisfactory services to customers
  • Create objectives, operating budget and plans for the department to maintain current business and explore new business opportunities
  • Hire, develop and manage a team of technicians to ensure that they have adequate technical skills and continuous on-the-job training to provide high level services to customers
  • Set and track the services KPI to ensure smooth operation and consistent services are offer to customers
  • Maintain the customer loyalty and handle customer complaints in a proper manner
  • Deliver on all necessary reports.

 

Qualifications

  • Degree holder
  • Minimum 10 years of working experiences in the industry
  • With over 3 years of people management and department management experiences
  • Premium and German car product knowledge
  • Possess valid driving license
  • Good at mechanical and manual work
  • Willing to travel
  • Require strong communication skills to deal with customers, employees and vendors
  • Able to guide and teach technicians best practice in the workshop.
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Aspiriti Automotive
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http://www.aspiriti.com

ASPIRITI AUTOMOTIVE are the Middle East's longest and most established automotive recruitment specialists. As a major player in the market since 2002, Aspiriti's name is synonomous with top industr...

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Sector Specialisms: Recruitment
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Phone Number: +971 4368 8597