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Service Manager

Job Title: Service Manager
Contract Type: Full Time
Location: GCC
Industry:
Salary: Competitive
Reference: 18/02/12630
Contact Name: Haifa Bayram
Contact Email: contact@aspiriti.com
Job Published: February 11, 2018 14:00

Job Description

An automotive distributor and a leading aftersales provider is looking a self-motivated service professional to supervise their service department. The successful candidate will be responsible for managing, controlling technical servicing and repair of all products supplied by the brand to ensure a high-level of customer satisfaction and service standards.

 

Responsibilities

  • Direct and control the Service Department and related workshops staff to ensure that they are carrying out their responsibilities to the required standards.
  • Implement necessary policies and procedures to ensure that all d ay-to-d ay service activities are complied with the approved practices, quality standards and manufacturer’s technical standards.
  • Maintain regular contact with customers to ensure that there is continuous feedback about the quality of service provided.
  • Monitor service turnover and profit in accordance to sales information, service list and car warranties and recommend suit ab le remedies in case of weakness.
  • Arranges the workload of service in accordance to the actual number of vehicles sold.
  • Monitor the cost of services by reviewing and analyzing repair orders, services cost and other expenses.
  • Optimizes manpower performance by developing and implementing effective training plans.
  • Prepare all required service reports.

 

Qualifications

  • Bachelor’s Degree in engineering or any related Technic al field.
  • Minimum 3-5 years of related management experience.
  • Excellent communication and interpersonal skills.
  • Excellent written and verbal communication skills in Arabic and English.
  • Excellent computer skills.