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Service Advisor

Job Title: Service Advisor
Contract Type: Full Time
Location: Kuwait
Industry:
Salary: Very Competitive
Reference: SERV
Contact Name: Sana Siddiqui
Contact Email: sana.siddiqui@babtain.com.kw
Job Published: May 08, 2017 13:40

Job Description

Responsibilities:

  • Listen carefully to customer complain, check the customer vehicle, record and complete all information with signatures in check- in sheet as per customer request
  • Explain repair estimated costs, repair process and delivery time with comprehensive information related to customer questions.
  • Follow up customer vehicle repair status with job controller and ensure of completing repair works as per quality operation standards confirmed by quality controller.
  • Inform customer about any additional work and obtain his approval if any needed.
  • Contact customer to inform about completing the repair work and vehicle readiness for receipt.
  • Ensure of satisfying the customer by doing required repairs on time & within good quality of work.
  • Receive and process the vehicles which need ordinary service, ensure of accomplished jobs with technical staff before delivery.
  • Check and make sure that reception area is cleaned and organized, and all facilities (newspaper, coffee machine, PC.

 

To be considered for this role, you must have:

  • Education / Qualifications: Intermediate Level Diploma in Automobile Engineering/ Mechanical.
  • 3 years’ minimum experience as same position with automotive sector. Good command of English & Arabic language.

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