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Service Advisor

Job Title: Service Advisor
Contract Type: Full Time
Location: GCC
Industry:
Salary: Competitive
Reference: 18/04/12784
Contact Name: Andrea Antonio
Contact Email: ram.asuncion@aspiriti.com
Job Published: May 08, 2018 08:31

Job Description

An established automotive pioneer in the region is looking for a proactive individual to join their service department. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.

 

Responsibilities

  • Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention.
  • Return missed phone calls, email in no less than 5 minutes.
  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Conduct Transactions w/ system; walk customer through correction and provide summary.
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle.
  • Coordinate the detail of every vehicle prior to delivery.
  • Coordinate the delivery time or pick up with each customer.
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed.

 

Qualifications

  • More than 5 years’ experience.
  • Arab Nationals preferred.
  • Premium brand experience is an advantage.
  • Dealer Management System(s), Outlook, and MS Office
  • Must have and maintain a valid driver’s license and an acceptable and safe driving record.
  • Understanding of basic automotive techniques related to repair and servicing of automobiles
  • Ability to follow oral and written instructions with attention to detail