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Service Advisor

Posted 15 days ago by Aspiriti Automotive
Location GCC
Job Type Full Time
Salary Competitive
Sector Bodyshop and Repairs, Dealerships, Service
Gender Any
Nationality Any
Posted 15 days ago

An established automotive pioneer in the region is looking for a proactive individual to join their service department. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.

 

Responsibilities

  • Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention.
  • Return missed phone calls, email in no less than 5 minutes.
  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Conduct Transactions w/ system; walk customer through correction and provide summary.
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle.
  • Coordinate the detail of every vehicle prior to delivery.
  • Coordinate the delivery time or pick up with each customer.
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed.

 

Qualifications

  • More than 5 years’ experience.
  • Arab Nationals preferred.
  • Premium brand experience is an advantage.
  • Dealer Management System(s), Outlook, and MS Office
  • Must have and maintain a valid driver’s license and an acceptable and safe driving record.
  • Understanding of basic automotive techniques related to repair and servicing of automobiles
  • Ability to follow oral and written instructions with attention to detail
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Aspiriti Automotive
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http://www.aspiriti.com

ASPIRITI AUTOMOTIVE are the Middle East's longest and most established automotive recruitment specialists. As a major player in the market since 2002, Aspiriti's name is synonomous with top industr...

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