Service Advisor

Job Title: Service Advisor
Contract Type: Full Time
Location: Qatar
Salary: Competitive
Contact Name: Mohamed Hany Ahmed Khattab
Contact Email:
Job Published: November 16, 2017 07:59

Job Description

Job Responsibilities:
  • Expected to be a role model to other reception staffs by reporting for work on time and to remain on the job throughout the regular working hours.
  • Answers incoming calls promptly, courteously, and makes every effort to satisfy the caller's inquiry.
  • Greet all customers promptly and provide timely professional service
  • Ensure vehicle cleanliness through use of vehicle protection materials such as seat covers and floor mats.
  • Provide clear cost estimates and time and keep customers informed of work progress
  • Ensure all customer data in the job card is accurate based on customer's request
  • Actively promote the value added services and benefits of the dealer's parts and services to all customers to increase labor revenue
  • Helps the company to do marketing and promoting the services being offered to improve the labor revenue
  • Aims to help achieve the target in customer satisfaction, fix-it-right, units service set by the management
  • Identifies repeat job customers and treats them accordingly
  • Monitor the work progress and keep customers informed of additional jobs, changes to cost and or completion times
  • Inspects every finished job card for proper completion, pricing accuracy and legibility
  • Conducts PSFU to all expensive repairs, safety related issues and customers with potential complaints during delivery process
  • Ensure all customer vehicles are clean and ready according to the promised completion time
  • Carry out the service delivery to the customer with a high emphasis on clear job explanation and associated charges
  • Take all necessary actions to resolve customer complaints in the shortest possible time
  • Pass the company/TMC certificate examinations to improve skill level and for career progression