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Service Advisor

Job Title: Service Advisor
Contract Type: Full Time
Location: Dubai
Industry:
Salary: Competitive
Reference: SA 001
Contact Name: Zakir Hussain
Contact Email: z.hussain@sellanycar.com
Job Published: November 01, 2017 07:09

Job Description

JOB PURPOSE:

The purpose of this Job Role is to purchase used cars  and car values.

 

DESCRIPTION: 
  • The role has two remits: You will be responsible for purchasing vehicles directly from customers who initially make an enquiry online. Following an introductory telephone call from you in which you build an initial relationship with them, you will then meet the customer at your branch where you will inspect their vehicle and then, using your excellent customer service skills, work with your customer to buy their car. 

  • Secondly, you will be directly responsible for the effective and professional management of your fleet. You will also take responsibility for proactively seeking out and generating new customers for your branch.

 

JOB SPECIFIC SKILLS:
  • Sales and Marketing: Basic knowledge of principles and methods for promoting, and selling products or services. This includes Customer Service, management. 

  • Inspection SkIlls: Ability to nspect cars for damage and to identify actual value of offered cars

  • Market Knowledge:Knowledge of car market at any given time

  • Behavioural Competencies: Leadership abilities, a self starter and  ability to project professional appearance 

  • Excellent Communications skills: with the ability to engage in verbal interactions with customers

  • Strong problem-solving and decision-making skills

  • Inventory: Expereince in fleet and inventory management

  • Must have basic computer skills and knowledge of Microsoft Office programs

  • English Language: Basic knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

  • Arabic Language: Limited knowledge of the structure of Arabic language including the meaning  of words.

  • Time Management: Managing one's own time and the time of others. 

  • Monitoring: Monitoring/Assessing performance of vehices 

  • Flexibiity: Must have the ability to work flexible schedules, including holidays and weekends as required

  • Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations.   

  • License: Must have a valid driver's license and an excellent driving record

  • Good Judgement Skills : Inspecting cars and decision Making, Social Perceptiveness. 

 
QUALIFICATIONS, EXPERIENCE, & SKILLS:
  • Minimum Qualifications and Knowledge: Bachelor’s Degree or Equivalent

  • Minimum Experience: 3 years experience  preferably in motor trade

  • UAE driving license is a must