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Service Advisor

Job Title: Service Advisor
Contract Type: Full Time
Location: Qatar
Industry:
Salary: Negotiable
Reference: SA1
Contact Name: Niki Pollali
Contact Email: nikoleta.pollali@jaidah.com.qa
Job Published: April 24, 2017 15:18

Job Description

Responsibilities:

 

  • Establish rapport and trust with customers.
  • Document vehicle problems by listening to customers describe them and by asking probing questions.
  • Road-test customer vehicles to confirm problems and, after service, to ensure that repairs have been completed.
  • Maintain extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the appointment/scheduling system to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.).
  • Maintain communication with the Workshop Controller and Technicians to obtain information on updates and status of repairs.
  • Offer additional maintenance and repair services to customers when appropriate.
  • Undertake additional related responsibilities as required.

 

To be considered for this role, you must have:

 

  • Diploma in Mechanical or Automobile Engineering
  • Work experience in a dealership service outlet.
  • Knowledge of Automotive systems
  • Must be capable of handling dissatisfied customers and customers who are confused about repairs and costs of service.
  • Organizational skills
  • Good communication, spoken and written English
  • Detail oriented
  • Manage Relationships & Diversity
  • Customer Orientation
  • Analysis & Problem Solving
  • Learning and Self-Development
  • Communicate with Others
  • Time Management
  • Planning & Organizing

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ARABIC speaker is mandatory