Senior Engineer Service Processes (Aftersales)

Job Title: Senior Engineer Service Processes (Aftersales)
Contract Type: Full Time
Location: GCC
Salary: Competitive
Reference: 18/01/12595
Contact Name: Alaa Khamis
Contact Email:
Job Published: January 15, 2018 09:00

Job Description

One of the pioneers of automotive sales and aftersales operations in the region is looking for a service oriented professional to join their company. You will be responsible in assisting in the development and maintenance of a business culture which supports the company’s overall goal and objectives through the development and implementation of the Employee Kaizen idea program, various LEAN techniques and 5S.



  • Create or modify the standard operating process for the seven steps in customer service: appointment, reception, job dispatch, production, quality control, delivery and post service follow up in line with company objectives based on QMS. Ensure the implementation and sustainability through periodic evaluations.
  • Audit of process and procedures including but not limited to the service core process and management of distributor level audits
  • Implementation of advanced Kaizen programs like Quick Service and Maintenance Reminder system. Ensure program sustainability through regular qualitative and quantitative evaluations
  • MIS preparation for after sales business and operations monitoring through process KPIs
  • Ensure the Company’s commitment to maintain 5S, a safe workplace and protection of the environment through the implementation of and support of Company policies and adherence to government regulations
  • Project management of all after sales short and long-term projects
  • Provide Kaizen training to teams and foster positive relationships in the organization
  • Perform extensive data analysis including but not limited to WIP, labor productivity, efficiency, rework, inventory, overtime, and shop utilization
  • CSI monitoring through post service feedback system and implementation of action plans for CSI improvement



  • University degree in Engineering or Business Administration
  • 10 years experience in a similar role.
  • Excellent computer skills in MS office.
  • In depth knowledge with Kaizen program.
  • Problem solving skills.
  • Good interpersonal skills and communication skills.