Retail Sales Manager

Job Title: Retail Sales Manager
Contract Type: Full Time
Location: Qatar
Salary: Negotiable
Reference: RSM1
Contact Name: Ernesto Pavia
Contact Email:
Job Published: April 17, 2017 15:11

Job Description



  • Managing and motivating the team to increase sales and efficiency
  • Analysing Sales Figures and forecasting future sales volumes to maximize profits
  • Analysing all the soft activities cascaded to the retail team, Leads, complaints, conversions, etc.
  • Analysing and interpreting trends to facilitate planning
  • Using information Technology to record sales figure and for data analysis and forward planning
  • Dealing with staffing issues; interviewing potential staff; conducting appraisals and performance reviews; providing or organizing training and development.
  • Ensuring standards for quality, customer service and health and safety are met
  • Responding to customer complaints, comments and assist the service department to solve all issues as part of the CRM escalation process.
  • Organizing special promotion, displays and events in collaboration with the marketing team
  • Attending and chairing daily/weekly sales meeting
  • Updating colleagues on business performance, new initiatives and other pertinent issues
  • Maintaining Awareness of market trends in the automotive industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
  • Initiating changes to improve the business.
  • Dealing with sales as and when required
  • Comply with GM Operational standards where applicable


To be considered for this role, you must have:


  • BA degree/equivalent experience – commercial/business emphasis
  • 5-8 years of sales management experience in the car sales business with P&L responsibility
  • Technical background and ability to read and understand technical terms and products specifications
  • Knowledge of GM standards and regulations
  • Excellent customer service ability
  • Good communication skills in English - Arabic is an advantage