Reception Supervisor

Posted 15 days ago by Black and Grey HR
Location Doha
Job Type Full Time
Salary 8000 - 10000
Sector After Sales, Dealerships, Executive and Management
Posted 15 days ago

Black & Grey HR is working with a European brand dealership company in Qatar. Our client is looking to hire a "Reception Supervisor" for their aftersales division at Doha, Qatar.

An ideal candidate's core responsibility is to ensure workshop use of materials, equipment & labour so that the service & repairs are carried out to the highest Quality Standards. Along with achieving highest customer satisfaction thus retain existing customer through the workshop.

Job Responsibilities:

  1. Ensure that the Workshop department achieves target objectives by ongoing examination of accounts,
    daily & weekly operating controls, system information, industry reports & public domain
    information sand manufacturer's composite figures (monthly)
  2. Oversees daily operation of the business flow through the workshop repair. Follow up WIP (Work in
    Process) & to keep / decreaseWIP at the rational level against the number of  daily opened Job
  3. Ensure premises, tools, equipmentsand other dealership assets are controlled, stored & used
    effectively to complete vehicle repairs within time expectations.
  4. Understands & ensures compliance with manufacture, warranty and policy procedures and ensures all
    mounted services measures & recall are on process to be carried out.
  5. To ensure & gaurantee that the manpower is sufficent for the booking and loading of the workshop.
  6. To use and apply the customer retention program.
  7. To use the Job Card or Work in Progress (WIP) as the only official document of record &
    communication between the different departments and the jouurney from the customer to the cashier.
  8. To respect the Operation Retail Standard Time of Manufacture Guidline
  9. To respect the customer approval and update your superior on any incident.
  10. Ensure that all the administrative procedures within the Service department are carried out in
    accordance with the dealership policies.


Qualifications required:

  1. Bachelor in Mechanical engineering.
  2. Minimum 3 years of experience on the same position.
  3. European car brand experience is a must.
  4. Locally available candidates are prefered.
  5. Availability of NOC is a must.
  6. Strong communication skills
  7. Fluent in English & Arabic
Share this Job
Black and Grey HR

Black and Grey HR provides bespoke talent acquisition, human resource management and employer branding consulting to top organizations across multiple sectors in the Middle East. Connecting high po...

Live Jobs: 10 - View all Jobs
Sector Specialisms: Recruitment
Office Location: Dubai, United Arab Emirates
Phone Number: +971 48 800 626