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Reception Supervisor

Job Title: Reception Supervisor
Contract Type: Full Time
Location: Doha
Industry:
Salary: 8000 - 10000
Reference: 2324
Contact Name: Vijithra Jain
Contact Email: vijithra@black-grey.com
Job Published: March 08, 2018 11:49

Job Description

Black & Grey HR is working with a European brand dealership company in Qatar. Our client is looking to hire a "Reception Supervisor" for their aftersales division at Doha, Qatar.

An ideal candidate's core responsibility is to ensure workshop use of materials, equipment & labour so that the service & repairs are carried out to the highest Quality Standards. Along with achieving highest customer satisfaction thus retain existing customer through the workshop.

Job Responsibilities:

  1. Ensure that the Workshop department achieves target objectives by ongoing examination of accounts,
    daily & weekly operating controls, system information, industry reports & public domain
    information sand manufacturer's composite figures (monthly)
  2. Oversees daily operation of the business flow through the workshop repair. Follow up WIP (Work in
    Process) & to keep / decreaseWIP at the rational level against the number of  daily opened Job
    Cards.
  3. Ensure premises, tools, equipmentsand other dealership assets are controlled, stored & used
    effectively to complete vehicle repairs within time expectations.
  4. Understands & ensures compliance with manufacture, warranty and policy procedures and ensures all
    mounted services measures & recall are on process to be carried out.
  5. To ensure & gaurantee that the manpower is sufficent for the booking and loading of the workshop.
  6. To use and apply the customer retention program.
  7. To use the Job Card or Work in Progress (WIP) as the only official document of record &
    communication between the different departments and the jouurney from the customer to the cashier.
  8. To respect the Operation Retail Standard Time of Manufacture Guidline
  9. To respect the customer approval and update your superior on any incident.
  10. Ensure that all the administrative procedures within the Service department are carried out in
    accordance with the dealership policies.

 

Qualifications required:

  1. Bachelor in Mechanical engineering.
  2. Minimum 3 years of experience on the same position.
  3. European car brand experience is a must.
  4. Locally available candidates are prefered.
  5. Availability of NOC is a must.
  6. Strong communication skills
  7. Fluent in English & Arabic