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Reception Manager

Job Title: Reception Manager
Contract Type: Full Time
Location: GCC
Industry:
Salary: Competitive
Reference: 18/02/12625
Contact Name: Kai Ogonor
Contact Email: contact@aspiriti.com
Job Published: February 08, 2018 09:22

Job Description

A family owned business representing some of the most well-known brands in the automotive sector is looking for a customer-oriented candidate. The main purpose of the role is to ensure that the level of service provided is kept to its highest standards by handling complaints and issues effectively.

 

Responsibilities

  • Report to the Service Manager about over-all reception activities on daily basis.
  • Implement various activities in the reception.
  • Allocate jobs correctly to service advisors in order to maintain maximum reception utilization.
  • Analyze reception productivity reports and take corrective action for improvement.
  • Follow-up on ATP vehicles and ensure that the concerned WIP are completed in a timely manner.
  • Conduct daily and weekly meetings of service advisors and allocate duties and responsibilities.
  • Analyze customer feedback & find solutions to resolve the complaints in consultation with the Service Manager.
  • Prioritize “jobs returned” & liaise with the Workshop Supervisors to take corrective actions.
  • Establish new customer relationships and maintain rapport with existing/long-term customers.
  • Manage and interpret customer requirements by listening to clients and questioning to understand, anticipate and exceed their needs.
  • Analyze the performance of service advisors and review results with the Service Manager for improvement and appraisal.
  • Facilitate proper allocation of workloads amongst reception staff.
  • Facilitate development of staff

 

Qualifications

  • Bachelor’s degree or equivalent.
  • Previous experience managing reception is a must.
  • Minimum 5 years of experience
  • Strong interpersonal skills
  • Must be capable of handling dissatisfied customers and customers who are confused about repairs and costs of service.
  • Strong organizational skills and the ability to plan and schedule jobs Excellent communication skills both verbally and in writing