Operations Manager

Job Title: Operations Manager
Contract Type: Full Time
Location: Qatar
Salary: Competitive
Reference: OPSMAN
Contact Name: Mohamed Khattab
Contact Email:
Job Published: June 12, 2017 08:49

Job Description

Job Purpose:

  • Manages and improves the operational systems, the policies and procedures, supports management reporting, business process and organizational planning;
  • Is responsible for the execution of all the operational activities;
  • Ensures a high level of technical expertise, productivity, efficiency, quality in staff performance and a proper external/internal customer service.


Key Responsibilities:

  • Manages and improve the operational systems, policies and procedures, supports better management reporting, business process and organizational planning and educates operation staff/drivers on all policies and procedure;                
  • Defines and implements overall operations processes for Fleet Management, Claim and Damage Management, etc.;                        
  • Oversees overall financial management, planning, systems and controls for Operation;
  • Is responsible for the execution of operational, tactical, and strategic activities on a day-to-day basis;
  • Documentation of operations guidelines, checklists, processes and working instructions;
  • Recommends changes to processes and technologies to improve productivity;
  • Ensures high levels of external and internal customer service, technical expertise, productivity, efficiency and quality in staff performance;                                                     
  • Conducts activities associated with managing people, including career planning/support, training, interviewing, hiring, rewarding, performance and salary reviews;                              
  • Prioritize and assign tasks associated to change management and incident management;              
  • Assists higher management in implementing different processes intended to increase customer satisfaction;                                                                                                                                               
  • Provides senior management with analytical reports on operations expenses;
  • Monitors insurance and registration of vehicles and ensure that all vehicles are insured and registered on time;
  • Monitors and approves vehicle maintenance costs and reports; 
  • Directs and controls maintenance and ensure all the fleet repair/reconditioning done within time, quality and budget;
  • Prepares and monitors vehicle mobilization plan on contract delivery and return;              
  • Evaluates and recommends vehicle procurement needs and designates and reviews vehicle assignment;
  • Monitors and controls fleet required data like tires and batteries replacement history and fuel expenses;
  • Identifies underutilized/replacement vehicle and consults with RAC top management to transfer it to CPOV department;                                                     
  • Delegates employees and supervisors to specific duties on different locations and monitor the fleet activities.
  • Provides appropriate career building and professional development activities to ensure a climate of growth for all employee in the department;
  • Routinely monitors areas where growth is needed or possible and where existing resources can be further enhanced and helps preparing the Development/Training Plan for the Department, ensuring that performance gaps are covered and professional development is addressed by the Training Plan;
  • Is responsible for setting the strategic objectives, KPIs and direction of the department's staff and insure the proper coordination of the TPMS cycle.
  • Updates job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; participating in professional events.


To be considered for this role, you must have:

  • A Bachelor’s degree or Master’s degree in Business Administration, Business Development, Process Management, Operations, or equivalent field of study.
  • 10-15 years of experience in Car Rental/Automotive industry
  • GCC experience is an advantage
  • Experience in setting up and documenting new processes or optimizing existing processes.
  • Analytical and problem solving, Decision making and Excellent interpersonal skills.
  • Fluent in speaking and writing English
  • Proficiency in using computer and MS office Knowledge of process management tools (Visio, Aris).