- Diagnose and repair vehicles brought to the dealership for service or repair.
- Conduct quality checks on work performed
- Perform scheduled maintenance
- Report directly to the Service Manager.
- Maintain a close working relationship with parts personnel and Service Writers
RESPONSIBILITIES AND AUTHORITY:
- Must have thorough repair knowledge of Engine, Electrical, Transmission, Suspension, Steering, Heater / Air conditioning system, Brakes, Axle’s, and Drive line items.
- All the services must be performed right the first time itself, within the specified time.
- Inform the Supervisor of the diagnosis done, repairs required and the estimated cost.
- Working knowledge of English language and basic computer knowledge is a Must.
- Complete repairs within the specified times
- Advise Service Writer of diagnosis, needed repairs, and cost estimate
- Advice Service Writer when additional work is needed on a customer’s vehicle
ESSENTIAL JOB FUNCTIONS:
- Diagnoses and repairs vehicles accurately and within a reasonable time frame and with a quality of work that exceeds customer expectations.
- Perform advanced removal and replacement, and diagnostic work accurately according to daily work orders as received from any manager including: emission control systems; throttle body injection; electrical problems on computerized vehicles; conditions between computer, ignition, and mechanical problems; anti-lock brake systems; cruise control; all non-computerized accessories; drivability problems; on-board computer problems; import fuel injection; import ignition on computerized vehicles; auto transmissions; computerized A/C systems; and four wheel drive internal components.
- Train members of the service department thoroughly in various vehicle maintenance and repair responsibilities.
- Assist location managers with daily operation of the facility through pricing work orders, requisitioning parts, shop organization and supervision of other members of the service department.
- Knows, understands, and performs all duties of all Technician roles.
- Observes and follows all necessary safety regulations when operating machinery, equipment and tools.
- Perform work of other members of the service department if business necessitates.
- Perform any other duties either necessary for customer service or perceived by or assigned to the job.
- Establish and maintain effective working relationships with other dealership personnel
- Maintain cooperative relationship with fellow Technicians and parts personnel
- Provide Service Writers with accurate reports of time and work
Operates the following equipment acceptably and safely: diagnostic scan tool, DSO, smoke machine and all equipment required to perform the jobs of other members of the service department. Tools provided by the Company: ½” Air Impact Gun, flip sockets (standard & metric), valve stem puller, hubcap hammer, air gauge, tread depth gauge, safety glasses, torque wrench, flat repair tools, wheel lock removal kit and wheel weight hammer/puller. Tools provided by the Employee* Screw driver set (standard & Phillips), vise grips, pliers (standard & needle nose), pair channel locks, basic socket set (standard & metric) ¼” driver and basic tool box to hold all of the above. *purchases and maintains the tools necessary to perform the various duties of the job Master Technician
To perform this job successfully, an individual must be able to perform and enjoy each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE:
Minimum training required: Certified Master Technician Advanced automotive maintenance, removal & replacement knowledge/skills Advanced automotive diagnostic knowledge/skills.
Suspension and Steering Brakes Heating & Air Conditioning Refrigerant Recovery & Recycling Engine Repair Electrical/Electronic Systems Engine Performance Auto Advanced Engine Performance Automatic Transmission/Transaxle Manual Drive Train & Axels
Ability to read and interpret documents such as safety rules, operating and Interdepartmental Relation:
- Maintain dealership equipment to ensure good working order
- Conserve shop supplies as appropriate
- Meet or exceed that flat-rate time allowance
- Follow safety rules and regulations
- Keep work area neat, clean and organized all times
- Keep tools clean
- Wear proper protective gear
- Keep up to date latest technical service bulletins, etc.
- Attend factory training
- Attend additional technical training as necessary
- Follow company policies and procedures
- Complete time cards according to dealership policy
- Collect all necessary information before requesting parts
- Complete all finished Repair Order and return them to the Service Department
- Accurately and neatly indicate work completed and time spent on the Repair Order
- Properly tag all warranty parts
- Maintain a cooperative relationship with Service Writer