One of the largest automotive retailers in the region is looking for a detail-oriented and proactive professional to join their car rental division. The successful candidate will conduct quality assurance audits assuring company standards are maintained and integrity is preserved. You will also consult with management to resolve quality, service and efficiency problems.
- Ensuring interpret and comply with company quality assurance standards
- Confirm that company audit procedures are properly carried out and assigned work schedules are maintained
- Determine overall company service quality by conducting and evaluating various service tests.
- Resolve major quality problems at different facilities as required
- Evaluate and take corrective action when necessary in coordination with company management
- Educate and instruct franchisee staff in recommended quality control testing, and confirm these
- procedures are being maintained
- Consult with company management and staff on best operational procedures / practices to improve overall efficiency and service yields
- Discuss business evaluation with the company management, make appropriate recommendations and set a timetable for improvement a nd corrections
- Function as a trustable information source for franchisee and company management when critical quality issues arise
- Prepare Franchisee evaluation reports on weekly bases and submit it to company management
- Assist in development of UAE Regional Office projects and work in conjunction with company management
- Documenting all work relevant tasks, for easy reference upon need
- Gather and organize statistical quality data
- Bachelor’s degree in Quality Control / Assurance
- Minimum 3 years’ experience in Quality Control / Assurance field.
- Good command of the English language. Arabic is preferable but not required.
- Proficient in MS Word and PowerPoint.
- Good Knowledge of the Car Rental Business
- Analytical skills
- Organizational and strong follow-up skills
- Customer service competency
- Excellent communication skills
- Problem-solving and negotiation skills
- Time management skills
- Teamwork skills.
- Excellent and fast decision-making ability.