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Fleet Operations Manager

Posted 22 days ago by Aspiriti Automotive
Location GCC
Job Type Full Time
Salary Competitive
Sector Car Rental, Service, Fleet
Gender Any
Nationality Any
Posted 22 days ago

One of the world’s leading car rental service companies is looking for a highly experienced and qualified Fleet Operations Manager to lead the leasing/rental fleet business unit. The main purpose of the role is to manage the day to day rent a car service operations covering business service operations, service fleet management and to ensure high standards of customer satisfaction are met

 

Job Overview:

  • Establish customer relationships through building rapport with customers by becoming familiar with their particular needs, expectations and requirements.
  • Maintain and develop a number of major accounts within the specified branch region.
  • Plan and set personnel requirements and rosters around business, customer and staff requirements and agreed hours of work.
  • Ensure office hours are strictly adhered to, and that staff are punctual.
  • Source right manpower and ensure that required manpower is available at all the times keeping in view the business requirements.
  • Train, motivate, encourage and counsel staff when necessary with the objective of maximizing productivity.
  • Decrease vehicle cost to rental rate ratio.
  • Maintain and/or exceed minimum standards of customer service while continuing to enhance the services offered to encourage return of business.
  • Listen and prompt the customer to communicate their needs and requirements ensure that the service provided meets or exceeds customer expectations.
  • Provide advice to customers regarding Paradise Travel & tours rates and services and ensure accurate reservations are taken and logged into the system on a daily basis.
  • Convert customer inquiries into sales.
  • Prepare accurate daily, weekly and monthly reports on agreed financial, operational branch and fleet performance measures.
  • Communicate promptly with Head Office regarding any queries and problems that may arise.
  • Achieve and/or exceed financial targets as related to branch revenue growth and profitability.
  • Work within the branch and the corporate branch network to maximize sales revenue and vehicle utilization within set parameters and guidelines at the branch and group level.
  • Ensure adequate insurance and/or security measures are taken prior to the rental of a vehicle and that outstanding monies are collected at the completion of each Rental Agreement.

 

Required:

  • Minimum Bachelor’s Degree
  • Minimum 10 years solid and progressive experience in Automotive Fleet Management, preferably in Automotive Leasing/Rental
  • Strong leadership capabilities and management capability of large size team
  • Hands on go-getter with strong negotiation and networking skills
  • Aptitude in decision-making and working with numbers
  • Strong analytical and problem-solving skills and meticulous
  • Demonstrate strong interpersonal, communication and presentation skills
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Aspiriti Automotive
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http://www.aspiriti.com

ASPIRITI AUTOMOTIVE are the Middle East's longest and most established automotive recruitment specialists. As a major player in the market since 2002, Aspiriti's name is synonomous with top industr...

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Sector Specialisms: Recruitment
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Phone Number: +971 4368 8597