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Divisional Manager - Service Operations

Posted 12 months ago by A A Bin Hindi
Location Bahrain
Job Type Full Time
Salary Negotiable
Sector Dealerships, Service
Gender Male
Nationality Any
Posted 12 months ago

Job Summary

Directs the activities of the service center in order to achieve its business and quality objectives; controls service center/OF expenditures in line with the budget provisions; ensures safe and professional working environment among the sections of the service center.

 

Duties & Responsibilities

  • Implements instructions and follows guidelines issued by the General Manager
  • Reviews and approves monthly reports, workloads, and the output of the various areas of the service center and Quickfix outlets with a view to increase the efficiency and to reduce the operational cost while maintaining if not increasing the quality levels of sales and services provided.
  • Provides guidance (technical, administrative, etc.) to his subordinates; takes immediate and remedial action during emergencies.
  • Maintains cooperative and supportive relations with sales and spare parts division.
  • Keeps the General Manager fully informed on all important incidents within the division.
  • Participates in the weekly/monthly meetings of division heads; discusses common and pending issues accordingly.
  • Ensures that all customer care related activities such as conducting customer satisfaction surveys, handling customer complaints, increasing customer awareness, and analyzing customer feedback are prepared by responsible subordinates.
  • Represents the company in technical discussions; delegates responsibility to subordinates as necessary.
  • Prepares annual budget for the Enaya Service Center, Quickfix outlets and monitors expenditures accordingly.
  • Prepares monthly rotation / shift changing of the staffs
  • Prepare and compute incentive lists to the staff if any as per Management Policy from time to time.
  • Conducts yearly performance appraisals for subordinates; delegates responsibility as necessary.
  • Reviews and approves manpower requisitions raised by subordinates.
  • Approves leaves (sick, annual etc.) for subordinates; send it to GMs office for onward submission to personnel department and is updated properly
  • Outline training programs for the service section in cooperation with subordinates.
  • Shall be knowledgeable of A.A. Bin Hindi internal procedures and policies.
  • Derive and plan new marketing methods to increase the sales of products and services.
  • Maintain up to date records of equipments and tools in the Service Center and Quickfix outlets
  • Maintain up to date records of calibration /maintenance of equipments and tools
  • Performs other duties and responsibilities as agreed upon by the General Manager and job holder.
  • Creates a very cordial working environment.

 

Minimum Qualifications & Experience

  • University bachelor degree in Engineering. Automobile Engineering is preferred.
  • Minimum experience of 3-5 years in similar position.

 

Required Skills

  • Knowledge in Automobile and Manufacturer's policies, procedures and on-line systems.
  • Administrative skills.
  • Excellent knowledge of spoken and written English, Arabic advantageous.
  • Strong interpersonal & Managerial skills.
  • Customer focused and good customer relations ability.
  • Computer Skills.
  • Technical (Electrical & Mechanical) skills.
  • Knowledge in quality management systems & ISO 9000-2008 requirements.
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A A Bin Hindi
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http://www.binhindi.com/

The A.A. Bin Hindi Group - a name that has become synonymous with quality. Our commitment to customer service and our ability to maintain and deliver as per promised schedules, has seen the group c...

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