Divisional Manager - Service Operations

Job Title: Divisional Manager - Service Operations
Contract Type: Full Time
Location: Bahrain
Salary: Negotiable
Contact Name: Hirshin Manchanda
Contact Email:
Job Published: June 01, 2017 11:26

Job Description

Job Summary

Directs the activities of the service center in order to achieve its business and quality objectives; controls service center/OF expenditures in line with the budget provisions; ensures safe and professional working environment among the sections of the service center.


Duties & Responsibilities

  • Implements instructions and follows guidelines issued by the General Manager
  • Reviews and approves monthly reports, workloads, and the output of the various areas of the service center and Quickfix outlets with a view to increase the efficiency and to reduce the operational cost while maintaining if not increasing the quality levels of sales and services provided.
  • Provides guidance (technical, administrative, etc.) to his subordinates; takes immediate and remedial action during emergencies.
  • Maintains cooperative and supportive relations with sales and spare parts division.
  • Keeps the General Manager fully informed on all important incidents within the division.
  • Participates in the weekly/monthly meetings of division heads; discusses common and pending issues accordingly.
  • Ensures that all customer care related activities such as conducting customer satisfaction surveys, handling customer complaints, increasing customer awareness, and analyzing customer feedback are prepared by responsible subordinates.
  • Represents the company in technical discussions; delegates responsibility to subordinates as necessary.
  • Prepares annual budget for the Enaya Service Center, Quickfix outlets and monitors expenditures accordingly.
  • Prepares monthly rotation / shift changing of the staffs
  • Prepare and compute incentive lists to the staff if any as per Management Policy from time to time.
  • Conducts yearly performance appraisals for subordinates; delegates responsibility as necessary.
  • Reviews and approves manpower requisitions raised by subordinates.
  • Approves leaves (sick, annual etc.) for subordinates; send it to GMs office for onward submission to personnel department and is updated properly
  • Outline training programs for the service section in cooperation with subordinates.
  • Shall be knowledgeable of A.A. Bin Hindi internal procedures and policies.
  • Derive and plan new marketing methods to increase the sales of products and services.
  • Maintain up to date records of equipments and tools in the Service Center and Quickfix outlets
  • Maintain up to date records of calibration /maintenance of equipments and tools
  • Performs other duties and responsibilities as agreed upon by the General Manager and job holder.
  • Creates a very cordial working environment.


Minimum Qualifications & Experience

  • University bachelor degree in Engineering. Automobile Engineering is preferred.
  • Minimum experience of 3-5 years in similar position.


Required Skills

  • Knowledge in Automobile and Manufacturer's policies, procedures and on-line systems.
  • Administrative skills.
  • Excellent knowledge of spoken and written English, Arabic advantageous.
  • Strong interpersonal & Managerial skills.
  • Customer focused and good customer relations ability.
  • Computer Skills.
  • Technical (Electrical & Mechanical) skills.
  • Knowledge in quality management systems & ISO 9000-2008 requirements.