CRM Manager

Job Title: CRM Manager
Contract Type: Full Time
Location: GCC
Salary: Competitive
Reference: 18/01/12609
Contact Name: Sophia Nonini
Contact Email:
Job Published: February 01, 2018 10:37

Job Description

A large fleet solutions company is looking for a self-motivated CRM professional to join their company. You will be responsible in developing the business plan, strategy and providing leadership to teams in the delivery of high-standards of customer experience and the established objectives and KPIs.



  • Must set up the whole CRM system as there is not one.
  • Must get involved with Audit research, call center, customer relationship / cycle, service delivery, SOA’s and customer service / query manager.
  • Define and implement customer interaction strategy
  • Define customer touch points and customer interactions.
  • Working with external agencies and suppliers to ensure the successful delivery of the CRM plan.
  • Planning, managing and delivering multi-channel, digital CRM marketing campaigns.
  • Segmenting of the CRM database to enable tailored and relevant marketing messages to customers.
  • Ensure return on investment through KPI’s and performance metrics.



  • Bachelor’s degree.
  • Confident and articulate communicator capable of inspiring strong collaboration in an organization
  • 5+ years’ experience as a CRM Manager
  • Preferably female candidates.
  • Ideally someone with automotive background.
  • Strong background in customer acquisition, re-engagement and retention strategies.