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Contact Centre Agent

Job Title: Contact Centre Agent
Contract Type: Full Time
Location: Dubai
Industry:
Salary: Competitive
Job Published: April 04, 2018 09:29

Job Description

Employer: Al Futtaim

Source: https://www.afuturewithus.com/

 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

 

About the Position:

We are currently looking for experienced Contact Center Agent to join our Honda Contact Center team in Dubai. Our Contact Center Agent is the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively resolving customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.

Reporting directly to the Senior Team Leader, you will be responsible for handling / managing all customers’ calls/transactions on all areas of operations and relevant departments in a timely, courteous and professional manner. You are in charge in identifying customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. You will build sustainable relationships and engage customers by taking the extra mile and keep records of all conversations in our call center database in a comprehensible way.

It is also part of your role to work on other related process or Ad-hoc call center projects during work hours and adhering and consistently achieving process KPIs.

You will also be required to work on rotational shifts as part of the 24/7 operations.

 

About You:  

To be considered for this exciting opportunity, you must have a Bachelor’s Degree with 2 years’ experience in customer services front-end or contact center environment, preferably within Automotive, Retail or Telecom industries. Working knowledge of MS Office applications specifically MS Excel is required and, CRM system exposure would be an added advantage. You must also possess excellent and effective communication skills, customer orientation, good interpersonal and rapport building capabilities.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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