Contact Center Agent

Posted 7 months ago by Al Nabooda Automobiles
Location Dubai
Job Type Full Time
Salary Competitive
Sector Dealerships
Gender Any
Nationality Any
Posted 7 months ago

Major Responsibilities:

  • Efficient and courteous handling of telephone calls, provide necessary information / guidance to caller and transfer the call to the relevant person, take careful and legible messages where required.
  • Log all incoming calls and ensure that any requests for call backs are actioned within the service level agreement timeline.
  • Call back monitoring report needs to be completed by end of day before forwarding it to the management for review and root cause analysis
  • Record new sales enquiry and daily traffic allocated to Sales Consultants based on their availability and assistance
  • Proficiently follow service booking script to prepare service appointments and to diligently allocate workshop load based on capacity planning in DMS
  • To make outgoing calls for service booking call backs and updating the call monitoring report to ensure customer requests are fulfilled within agreed service level agreements
  • Provide general administrative support to members of the showroom & service team as required such as daily new sales enquiry traffic and preparing service T-Cards
  • Input customer details following invoicing by the Sales Consultant and Service Advisor to keep an accurate database
  • Creating new customers and linking vehicles based on contact center requisition in order to cleanse data in the DMS & ensure data quality.

Skills :

  • Proficient in English (verbal and written), Arabic advantage.
  • minimum High School educated.
  • Min. 2 years’ experience in a similar role.
  • Ability to perform in a high pressure, high volume environment.
  • Pro-active, structured & organized.
  • Customer oriented and passionate for customer delight.
  • PC operating skills.
  • Flexible and open approach.
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Al Nabooda Automobiles

Established in 1976 as a part of Khalifa Juma Al Nabooda group, Al Nabooda Automobiles LLC is the authorized dealer in Dubai and Northern Emirates for Audi, Porsche and Volkswagen. As exclusive dis...

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Sector Specialisms: After Sales, Dealerships, Sales, Service
Office Location: Dubai, United Arab Emirates