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Client Services Manager

Job Title: Client Services Manager
Contract Type: Full Time
Location: GCC
Industry:
Salary: Competitive
Reference: 18/03/12682
Contact Name: Sophia Nonini
Contact Email: contact@aspiriti.com
Job Published: March 11, 2018 13:49

Job Description

An established automotive pioneer that aims in improving performance and high-quality standards of customer service is looking for a dynamic service oriented professional to join their Marketing department. You will be the business unit/s trusted partner and advisor and build consistent trustworthy relationships

 

Responsibilities

  • Coordinate and Manager all brand related Marketing campaigns, taking direct brief requirements from key staff (sales, brand, service)
  • Management of budget control, scope of work and in or work in progress, prevention of errors – financial loss control
  • Adopt a culture of “partners to the client’s business” and not “brief takers”
  • In collaboration with the Department Head, submit, prepare and lead the meetings of all product/ brand related campaign projects, including all campaign and month reports
  • Display entrepreneurial thinking by driving growth opportunities to the client and the internal marketing team
  • Ensure relevancy of message and facts of campaigns by closely aligning product USP’s to the campaigns
  • Display pro-activeness and passion by researching the challenges clients face and disseminating interesting pieces relevant to client/ creative/ strategy
  • Ensure collaboration of the creative and operational marketing teams to continuously improve department outputs
  • Conduct case study reporting where requires
  • Prepare and run the briefings (sales team and media strategy team – planning)
  • Analyse and measure the impact of advertising and promotional campaigns
  • Take care of the monthly follow up of competitors (analyse the advertising checking service and the competitors’ investments
  • Check the legal value of advertising offers and messages

 

Qualifications

  • Self- starter with initiative and ability to work autonomously within a team environment
  • Exceptional project management skills and the ability to work under pressure
  • Dealer Marketing experience mandatory, GCC preferred
  • Agency experience essential
  • Can illustrate full TTL experience with a focus on digital; SEO, SEM and SoMe channel experience
  • Good presentation skills with a demonstrated ability to understand communication a wide-range of complex, technical or sensitive subjects internally
  • Leadership potential with proven track record of junior staff management and motivation
  • Results driven, an eye for attention to detail
  • Proven track record of agency and / or automotive experience
  • Fully computer literate
  • Proficiency in English, Arabic beneficial