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Bodyshop Operations Manager

Job Title: Bodyshop Operations Manager
Contract Type: Full Time
Location: GCC
Industry:
Salary: Competitive
Reference: 18/04/12718
Contact Name: Kai Ogonor
Contact Email: contact@aspiriti.com
Job Published: April 09, 2018 14:04

Job Description

One of the region’s most successful family owned business is currently looking for a proactive professional to join their team. You will lead the overall management and P&L responsibility of the Aftersales Body and Paint Shop operations ensuring a high level of customer satisfaction and retention to maximize business revenue and achieve profits.

 

Responsibility

  • Participate in development of annual body and paint shop department business plan and strategy in line with the Aftersales department strategy.
  • Define and agree on individual business targets in order to meet the annual business plans and targets set by the Aftersales department.
  • Review, manage and monitor Bodyshop department turnover, profitability, productivity, labor efficiency and resource availability to ensure budgets/targets are achieved.
  • Manage Bodyshop & paint shop equipment’s, material and consumable ordering. Ensure adequate stock levels are maintained at all times within the given thresholds and balance business demand against carrying cost to maximize profits.
  • Review Customer Satisfaction Index (CSI) scores, analyze, understand root causes and develop action plans to ensure performance improvement and increased customer satisfaction.
  • Ensure compliance to the policies, procedures, processes, authority matrix, dealer management system, and various quality management standards set by the Group and Principal.
  • Conduct regular performance reviews, coach, counsel provide support and necessary tools.

 

Qualifications

  • Bachelor's Degree in Mechanical, Automotive Engineering or equivalent.
  • Certification in Body &Paint Shop techniques and practice is preferred.
  • 10 – 12 years of minimum experience in Passenger Car's parts & Bodyshop; out of which 4 yours should be on managerial level within a large busy Bodyshop.
  • Experience in working with Mercedes Benz dealer or German Automotive Principal is preferred.
  • Leverage Industry Best Practices
  • Drive Accountability
  • Champion Change
  • Encourage Excellence
  • Develop and Engage Employees