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Area Service Manager

Job Title: Area Service Manager
Contract Type: Full Time
Location: GCC
Industry:
Salary: Competitive
Reference: 18/01/12593
Contact Name: Kai Ogonor
Contact Email: contact@aspiriti.com
Job Published: January 15, 2018 09:09

Job Description

A fully owned subsidiary automotive company is looking for a proactive candidate to work on challenging tasks in a small team. The main responsibility of this role is to ensure services are delivered to agreed schedules and achieve customers satisfaction

 

Responsibilities

  • Monitor and drive Dealer performance in relation to Customer Delight, Service Quality KPIs, Dealer Standards and Genuine Parts & Accessory purchase performance.
  • Implement service strategy, programs and processes as directed by HQ and Aftersales Director.
  • Develop, agree and implement annual business plans and targets with Dealers.
  • Follow up business plans to provide support and direction.
  • Ensure agreed activities and measures are documented and executed.
  • Regular monitoring of respective markets’ service performance.
  • Identify dealer staffs’ needs / requirements for Technical & Non-technical training.
  • Ensure Dealers are equipped with recommended equipment.
  • Assist in Service related conferences.
  • Manage customer complaints escalated by Customer Care Coordinator.
  • Maintain communication links with HQ & dealer network.
  • Management of business projects.
  • Monitor Technical Support requirements within own markets. Direct focus/activities of Technical Support as appropriate

 

Qualifications

  • Experience within retail and wholesale environments within the industry.
  • Technical or Service / Business Management qualification.
  • Ability to develop innovative solutions to complex delivery issues.
  • Analytical, methodical and rationale reasoning.
  • Results and customer focused
  • Excellent planning and organizational skills.