After Sales Manager

Job Title: After Sales Manager
Contract Type: Full Time
Location: Kuwait
Salary: Competitive
Contact Name: Lulu A. Al Essa
Contact Email:
Job Published: March 18, 2018 12:15

Job Description

The key purpose of this role is to oversee the complete after-sales department (Service, Parts, etc.) while maintaining standards.


Job Responsibilities:
  • Developing strategies for the Service & Parts business
  • Setting and accomplishing goals and monitoring outcomes
  • Periodically revising short-term and medium-term planning
  • Develop the After-Sales marketing plan (derive, implement & measure)
  • Oversee the implementation of marketing campaigns, advertising and promotional activities
  • Regularly monitor the performance of the After-Sales business against the defined targets and budget
  • Monitor the performance of the workshops, parts depot, reception office, insurance business and provide guidance where needed
  • Ensure that the processes in the service and spare parts operations are delivered according to the business plans, to steer and control the operations
  • Plan and develop the service network taking into account customer acceptance and economic efficiency in cooperation with the divisions’ units with the aim of supporting sales-related business within the market
  • Set and monitor business targets that are related to CSI scores
  • Maintaining and raising the level of customer satisfaction by formulating and implementing specific dealer development programs
  • Monitor the operating market with respect to new competitors and carrying out analyses of the competition/benchmarking in Services
  • Using the external analysis undertaken, carry out internal analysis to ensure business is competitive within the market place
To be considered for this role:
  • 5 years’ working experience in an After-Sales position at management level in an automotive company.
  • Knowledge in business management, including marketing and finance.
  • Knowledge of the operational running of a workshop.
  • Flexible approach to work and able to adapt and thrive in a challenging environment.
  • Excellent interpersonal and communication skills.