After Sales Manager

Posted 4 months ago by Mutawa Alkazi Company Ltd.
Location Kuwait
Job Type Full Time
Salary Competitive
Sector Car Rental, Dealerships, Sales, Service
Gender Any
Nationality Any
Posted 4 months ago

The key purpose of this role is to oversee the complete after-sales department (Service, Parts, etc.) while maintaining standards.


Job Responsibilities:
  • Developing strategies for the Service & Parts business
  • Setting and accomplishing goals and monitoring outcomes
  • Periodically revising short-term and medium-term planning
  • Develop the After-Sales marketing plan (derive, implement & measure)
  • Oversee the implementation of marketing campaigns, advertising and promotional activities
  • Regularly monitor the performance of the After-Sales business against the defined targets and budget
  • Monitor the performance of the workshops, parts depot, reception office, insurance business and provide guidance where needed
  • Ensure that the processes in the service and spare parts operations are delivered according to the business plans, to steer and control the operations
  • Plan and develop the service network taking into account customer acceptance and economic efficiency in cooperation with the divisions’ units with the aim of supporting sales-related business within the market
  • Set and monitor business targets that are related to CSI scores
  • Maintaining and raising the level of customer satisfaction by formulating and implementing specific dealer development programs
  • Monitor the operating market with respect to new competitors and carrying out analyses of the competition/benchmarking in Services
  • Using the external analysis undertaken, carry out internal analysis to ensure business is competitive within the market place
To be considered for this role:
  • 5 years’ working experience in an After-Sales position at management level in an automotive company.
  • Knowledge in business management, including marketing and finance.
  • Knowledge of the operational running of a workshop.
  • Flexible approach to work and able to adapt and thrive in a challenging environment.
  • Excellent interpersonal and communication skills.
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Mutawa Alkazi Company Ltd.

Mutawa Alkazi Company Limited was founded in 1958. In 1959 it became the exclusive distributor for Honda Motor Company in Kuwait.Mutawa Alkazi Company further expanded its operations in 2012 with t...

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Sector Specialisms: Dealerships, Parts & Accessories, Sales, Service
Office Location: Kuwait