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Accident Coordinator

Posted 8 months ago by Fouad Alghanim and Sons
Location Kuwait
Job Type Full Time
Salary Competitive
Sector Dealerships
Gender Male
Nationality Any
Posted 8 months ago

Responsibilities, Major Tasks and Authorities:

  • To manage all paint & bodywork telephone and walk in enquiries on behalf of the Audi Centre.
  • Qualify paint & bodywork needs, identifying extent of damage or warranty requirements and diagnose vehicle body problems where appropriate. If on diagnosis a warranty enquiry does not qualify
  • Liaise with the Paint & Body Centre to ensure an effective and efficient customer handling process from estimating and appointment process through to hand-over of the completed repair.
  • Establish understanding and an agreement with the customer of the work to be carried out.
  • Manage the handover and administration of Customer Service Vehicles.
  • Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with Audi Centre procedures.
  • Understand and apply Audi Service Core Processes and HSO requirements.
  • Maintain safe working practices and abide by the working rules and standards of the Audi Centre.
  • Maintain product knowledge on the full Audi range.
  • Maintain relevant systems ensuring accuracy at all times.
  • Maintain knowledge of paintwork and body technology developments
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Fouad Alghanim and Sons
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http://www.faa.com.kw/

Kuwait’s leading premium automotive dealer, Fouad Alghanim and Sons Automotive is the official dealer for Audi, Lamborghini and Skoda in the State of Kuwait. FAA provides customers with a one-stop-...

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Sector Specialisms: Dealerships
Office Location: Safat, Kuwait
Phone Number: +965 181 1118