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Accident Coordinator

Job Title: Accident Coordinator
Contract Type: Full Time
Location: Kuwait
Industry:
Salary: Competitive
Contact Name: Nael Homsi
Contact Email: nael@faa.com.kw
Job Published: October 05, 2017 12:10

Job Description

Responsibilities, Major Tasks and Authorities:

  • To manage all paint & bodywork telephone and walk in enquiries on behalf of the Audi Centre.
  • Qualify paint & bodywork needs, identifying extent of damage or warranty requirements and diagnose vehicle body problems where appropriate. If on diagnosis a warranty enquiry does not qualify
  • Liaise with the Paint & Body Centre to ensure an effective and efficient customer handling process from estimating and appointment process through to hand-over of the completed repair.
  • Establish understanding and an agreement with the customer of the work to be carried out.
  • Manage the handover and administration of Customer Service Vehicles.
  • Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with Audi Centre procedures.
  • Understand and apply Audi Service Core Processes and HSO requirements.
  • Maintain safe working practices and abide by the working rules and standards of the Audi Centre.
  • Maintain product knowledge on the full Audi range.
  • Maintain relevant systems ensuring accuracy at all times.
  • Maintain knowledge of paintwork and body technology developments

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