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Accident Coordinator

Posted 10 months ago by Fouad Alghanim and Sons
Location Kuwait
Job Type Full Time
Salary Competitive
Sector Dealerships
Gender Male
Nationality Any
Posted 10 months ago

Responsibilities, Major Tasks and Authorities:

  • To manage all paint & bodywork telephone and walk in enquiries on behalf of the Audi Centre.
  • Qualify paint & bodywork needs, identifying extent of damage or warranty requirements and diagnose vehicle body problems where appropriate. If on diagnosis a warranty enquiry does not qualify
  • Liaise with the Paint & Body Centre to ensure an effective and efficient customer handling process from estimating and appointment process through to hand-over of the completed repair.
  • Establish understanding and an agreement with the customer of the work to be carried out.
  • Manage the handover and administration of Customer Service Vehicles.
  • Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with Audi Centre procedures.
  • Understand and apply Audi Service Core Processes and HSO requirements.
  • Maintain safe working practices and abide by the working rules and standards of the Audi Centre.
  • Maintain product knowledge on the full Audi range.
  • Maintain relevant systems ensuring accuracy at all times.
  • Maintain knowledge of paintwork and body technology developments
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Fouad Alghanim and Sons
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http://www.faa.com.kw/

Kuwait’s leading premium automotive dealer, Fouad Alghanim and Sons Automotive is the official dealer for Audi, Lamborghini and Skoda in the State of Kuwait. FAA provides customers with a one-stop-...

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Sector Specialisms: Dealerships
Office Location: Safat, Kuwait
Phone Number: +965 181 1118